I have forgotten my login password, what do I do?
On the login page you would have an option "Forgot Password", please click the option and enter the email id. You will receive a link and the same would help you reset you login password.
Rotate among three or four of your best bras and wash each one after wear twice. This might seem like a lot of effort; however, if you invest time in caring for your bra and other intimate apparel, your collection will last much longer.
I want to send a surprise gift to my loved one but don't know much about lingerie, can you help me out in placing an order?
Sure we are always there to assist our customers with the best fit and best products, we also have an option of live chat on the site, and one of our product specialists will always suggest and guide you accordingly. Please call us at +91-9999641737 or write us at firstname.lastname@example.org
In my Order summary page, it shows my order is completed but I haven't received it?
On the order summary page the status of the order changes to complete immediately once the order is dispatched from our ware house; however the same takes approximately 3-4 working days to be delivered.
How do I know the status of my order?
If you're a registered customer with us, you can always login into your account and will be able to see the status of your order. You can always call our customer care team at +91-9999641737 or write us at email@example.com
When will I receive my order? How can I check whether it is shipped or not?
We ship all our orders within 5-7 working days of the order is placed. Once the order is shipped from our end you will receive an email with the tracking number and the courier details.
I see that my order is in processing status from my account. I would like to know the delivery details and courier tracking no?
We ship all our orders within 5-7 working days from the date the order has been placed, status of the order would change to complete from processing once the order is dispatched from our ware house. You will also be notified by an email with the tracking and the courier details.
The tracking number for my order shipment is showing as invalid or no records found-why?
Since we operate with a vendor courier service for our order deliveries, once the shipments are physically handed over to them it takes approximately 24 hours for the same to be updated on the courier website. Post 24 hours of the order dispatched if you're still unable to track your order. Please give us a call at +91-9999641737 or write us at firstname.lastname@example.org.
Can I schedule my courier delivery timings?
In such cases we would request you to call the courier vendor through whom the order is dispatched and request them to have the order delivered at a specific time. If the same is feasible enough the courier will do the needful.
I don't know how to place my order? Can I call you and place an order?
Yes you can always reach us at +91-9999641737 email@example.com and one of our associate will help you place an order. Once the order is placed successfully, you will receive an email confirmation for the same.
When placing an Order I got an error, not sure if the order is placed?
We truly regret for the inconvenience caused. You can always check your shopping cart and if you notice the selected products still exist in the cart, The same is an indication that the order is not successfully placed. If an order is abandoned or partially placed, you will receive an email to your registered email id with the list of products added in the cart.
Will you list the items ordered on the package / box received?
Considering the discreet packaging as a factor, we do not mention product details on the consignment; however we do send an invoice for the order placed with the product details to the mail id.
I wish to cancel my order that I placed?
To cancel an order you can always call us the same day or the next day the order has been placed. You can always call our customer care team at +91-9999641737 or write us at firstname.lastname@example.org
How do I change my Mobile Number for an order placed?
Once the order is placed, you will not be able to change the contact details from your end, However you can always call us at +91-9999641737 or write us at email@example.com to get it changed.
I got a mail today saying that further confirmation is required. When I clicked on the link, "No items in cart" is shown. What shall I do?
You might face such challenges when the cart is left unattended and the products you have selected are one of the fast moving products on our site. We request you to please add the products back on to the cart as per the product availability.
I have two orders to be delivered to the same address, Can you combine both the orders?
Please do give us a call at +91-9999641737 or write us at firstname.lastname@example.org the same day the order is placed. One of our associates will confirm if the order could be combined as per the product availability. In most cases we do combine the orders before the same are dispatched from our ware house.
I have received an error after I entered my card details. What shall I do?
If you are a registered customer you can always go to your account and choose orders on the left side menu and opt for reorder or you can always call us at +91-9999641737 or write us at email@example.com we can convert your order to be Cash on Delivery order.
The amount has been deducted from the account. But the order has not been placed?
We truly regret for the inconvenience caused, this could be one the challenges faced when the transaction times out. However the order is not successfully placed the system will automatically have the debited amount re emitted to your account as per your bank policies.
I have placed a COD order and confirmed it. I would like to make an online payment now?
We would request you to call us at +91-9999641737 or write us at firstname.lastname@example.org and we will provide you with the bank details to which the amount could be deposited. Once the payment is received and confirmed for the same we would process your order and have the same ship out as a pre-paid order.
What is the return policy for an order placed?
Please visit our return policy page on the website.
I have received a wrong product? What shall I do?
We truly regret for the inconvenience caused, we do a quality check on all the products before the order is dispatched from our end, however if you have received a wrong product please call us at +91-9999641737 or write us at email@example.com and we will arrange for a reverse pick up and have the incorrect products picked up from your door step (Where the facility is available).
I have size issue with the product that I have received, what shall I do?
We do have a hassle free return policy on most of products except (Briefs, Shape Wear, Stick on bras, and any lingerie set includes brief). For all other products, we will initiate a reverse pick up from your door step (Where the facility is available) and exchange the product as per requested size.
Can we see the products before we take it from the courier?
We truly apologize at this moment we don't have open delivery facility available.
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Email : firstname.lastname@example.org
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