Our simple 15 days return policy
At Godinattire.com, we are committed to customer delight and making online shopping a pleasant experience. All products are scrutinized for quality and size by our experts before dispatch. However we strongly advise our customers to check all items thoroughly after delivery, before removing any attached labels and disposing of any original packaging.
In the rare case that the ordered products are not up to mark and don't fit you right, there is absolutely no need to worry. Based on availability and preference, we'll either send a replacement product or process are fund/ credit note for you upon receipt of returned products.
To be eligible for exchange or return, the products should meet with below simple requirements
- Garment has not been worn altered and/or washed and is in a resalable condition.
- Garment has not been damaged whilst in the customer's possession.
- Customer should have proof of the garment purchase.
- The Godinattire ticket attached to garment should be intact with undamaged Godinattire Box.
- For hygienic purposes, Panties, stocking and accessories are non-returnable/exchangeable.
- Product purchase under sale & other promotion cannot be return, only can be exchanged of same or higher price.
- Exchanges are allowed for size/color only and we offer only one exchange per order.
- Products that are sold as packs/set cannot be returned as individual items
Items on special or season promotions and stock clearance will not be considered for return. The no return policy will be mentioned in the product tab in such cases.
In the interests of hygiene, we may refuse returns where it's obvious that the item has been worn, washed or soiled.
- Replacement products will be typically shipped within 4 working days of receiving the returned products. Refunds will be processed within 2-3 working days and will reflect back in your account in 7-10 working days. In case of COD orders, it will take up to 15 working days for the refund to reach you.
- In most cases, we will have the products picked up from your place within 48 hours of your call.
- In case, Reverse Pickup is not available in your area, you may send us the products through any courier service including Speed post. We will reimburse Rs. 75 against the shipping cost in the form of a voucher upon receipt of products. This voucher will be valid for 1 year and can be redeemed in your next purchase.
How do I initiate a return?
Ensure the items you would like to return meet our guidelines:
Guideline for returns package:
- Email us at email@example.com or call us at +91-9999641737 to initiate a Reverse Pick-up
- Put the unused product you wish to return with all the tags and original packaging along with the original invoice in the Godinattire Box.
- Cut out the shipping label (below) and put only Return Form inside the box.
- Seal the box, fill in the shipping label and paste it on the box.
Kindly email us the AWB or Reference number at firstname.lastname@example.org
Sai Pro Fashions LLP
F- 175 A, Ground Floor,
Laxmi Nagar,Delhi – 110092
(Monday - Friday, 9:30 am - 6:30 pm IST)